on the provision of services in the field of copywriting

This Agreement, in which one Limited Liability Partnership “Tamasha Publishing House” (commercial name «Glow Content «B.VIO» or «B.VIO»), (hereinafter referred to as the “Contractor”), and any person who has accepted (accepted) this agreement (hereinafter referred to as the “Customer”) on the other side (hereinafter collectively – the “Parties”, and each individually – the “Party”), have entered into this Agreement (hereinafter referred to as the “Agreement”), addressed to an unlimited circle of persons, which is the official public offer of the Contractor, to conclude with any Customer an Agreement for the provision of services in the field of copywriting and informational consultations. When ordering and paying for the Services of the Contractor, the Customers accept the terms of this Agreement as follows:

1. TERMS AND DEFINITIONS

✦ “Contractor’s website” – a web page available on the Internet at the link: https://glowcontent.com/ .

✦ “Public offer agreement” – a public agreement, a sample of which is posted on the Contractor’s Website.

✦ “Acceptance” – provision by the Customer of full and unconditional consent to the conclusion of this Agreement in full, without signing a written copy of the Agreement by the Parties.

✦ “Services” – a Service or several Services in the field of copywriting (namely, services for writing text, searching for information and / or editing it for the Customer), which are provided by the Contractor and indicated by the Contractor in the relevant section of the Contractor’s Website.

✦ “Brief” – an unconditional annex to the Agreement, is its integral part, contains an individual description of the Customer’s contact information and details of the task for the provision of services and determines the timing of the work.

✦ “Customer” – any capable individual, legal entity, individual entrepreneur who visited the Contractor’s Website and accepted this Agreement.

✦ “Contractor” – a business entity, Limited Liability Partnership “Publishing House “Tamasha” (commercial name «Glow Content «B.VIO» or «B.VIO»), providing services in the field of copywriting and the details of which are specified in section 13 of this Agreement.

✦ “Order” – a duly executed Customer’s application for the Services, addressed to the Contractor.

2. GENERAL PROVISIONS

2.1 This Agreement is concluded by providing the full and unconditional consent (acceptance) of the Customer to conclude the Agreement in full, without signing a written copy of the Agreement by the Parties.

2.2. The Agreement has legal force in accordance with the Civil Code of the Republic of Kazakhstan and is equivalent to the Agreement signed by the Parties.

2.3. The Customer confirms the fact of familiarization and agreement with all the terms of this Agreement in full by acceptance.

2.4. Any of the following actions is considered an acceptance of this public offer agreement:

✦ the fact of placing an Order for the Contractor’s Services on the Contractor’s Website https://glowcontent.com/ ;

✦ payment for the Contractor’s Services on the terms and in the manner specified by this Agreement and on the relevant pages of the Contractor’s Website;

✦ written (including in electronic form by e-mail) notification of the Customer about the acceptance of the terms of this Agreement to the e-mail address indicated on the website https://glowcontent.com/.

2.5. By entering into this Agreement, the Customer automatically agrees to the full and unconditional acceptance of the provisions of this Agreement, the prices for the Services and all appendices that are integral parts of the Agreement.

2.6 If the Customer does not agree with the terms of the Agreement, he is not entitled to enter into this Agreement, and is also not entitled to use the Services under this Agreement.

3. SUBJECT OF THE CONTRACT

3.1 The Contractor undertakes, on the terms and in the manner determined by this Agreement, to provide the Customer with Services in the field of copywriting (namely, services for writing text, searching for information and / or editing it to the Customer), and the Customer undertakes, on the conditions and in the manner determined by this Agreement, to accept and pay for the ordered Services.

3.2. The Customer and the Contractor confirm that this Agreement is not a fictitious or imaginary transaction or a transaction concluded under the influence of pressure or deceit.

3.3 The Contractor confirms that he has the right to carry out activities in the field of informatization, editorial and publishing activities in accordance with the requirements of the current legislation of the Republic of Kazakhstan.

4. RIGHTS AND OBLIGATIONS OF THE CONTRACTOR

4.1 The Contractor is obliged:

4.1.1. comply with the terms of this Agreement;

4.1.2. provide the Customer with Services of adequate quality; objectively inform the Customer about the Services and the conditions for their provision on the Contractor’s Website.

4.2 The Contractor has the right:

4.2.1. unilaterally suspend the provision of services under this Agreement in case of violation by the Customer of the terms of this Agreement;

4.2.2. other rights in accordance with the current legislation of the Republic of Kazakhstan and this Agreement.

5. RIGHTS AND OBLIGATIONS OF THE CUSTOMER

5.1. The customer is obliged:

5.1.1. timely pay and receive the Order on the terms of this Agreement;

5.1.2. not require the Contractor to perform work not specified in the Contract (Brief);

5.132. get acquainted with the information about the Services, which is posted on the Contractor’s website.

5.2. The performer has the right:

5.2.1. place an Order for the Services specified on the Contractor’s Website;

5.2.2. require the Customer to provide the Services in accordance with the terms of this Agreement;

5.2.3. other rights in accordance with the current legislation of the Republic of Kazakhstan and this Agreement.

6. HOW TO ORDER

6.1. The Customer independently places an Order by placing an order by e-mail, or by phone, using the payment system by clicking the “Buy” button, or using the form on the Website https://glowcontent.com/ .

6.2. Processing time by the Order Executor:

A) for a service package of 1000 words – up to 3 (three) working days from the date of its execution;

B) for a service package of 2000 words – up to 7 (seven) working days from the date of its execution;

D) for a service package of 4000 words – up to 15 (fiveteen) business days from the date of its execution.

In the case of ordering a package of services for more than 4000 words, the terms for processing the order by the Contractor are negotiated by the Parties separately.

If the Order is sent on a weekend or holiday, the processing time for the Order starts from the first working day after the holiday.

6.3. Services are provided subject to a prepayment in the amount of 100% to the account of the Contractor.

6.4. Clarification or replacement by the Customer of the task for the Service, the content or individual details in printed materials, the meaning of semantic shades, other amendments that are the content of the Service, after the acceptance of the Brief, is not considered, unless otherwise provided by the contract or agreement of the parties.

7. PROCEDURE OF PAYMENT, PRICE OF THE CONTRACT

7.1 The price of each individual Service is determined by the Contractor. The price of the Agreement (the cost of the Order) is determined by adding the prices of all the Services selected by the Customer.

 7.2 The price of the Agreement may be presented and paid in the following currencies – Kazakh tenge (KZT) and American dollar (USD).

7.3. Payment for the Services is carried out by bank cards Visa, Mastercard.

7.4. Payment is made through the autorotation server of the Processing Center using cards of the following payment systems: VISA International, or MasterCard World Wide.

7.5. To pay for the purchase, the Customer is redirected to the payment gateway to enter personal card details. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol.

7.6. If the Customer’s bank supports the technology of secure online payments Verified By Visa or MasterCard Secure Code, a special password may also be required to make a payment. The methods and possibility of obtaining passwords for making Internet payments can be clarified by the Customer at the bank that issued the card.

7.7. This site supports 256-bit encryption. The confidentiality of the reported personal information is provided by the payment aggregator. The entered information will not be provided to third parties, except as provided by the legislation of the Republic of Kazakhstan. Payments by bank cards are carried out in strict accordance with the requirements of Visa Int. payment systems and MasterCard Europe Sprl.

7.8. When choosing the form of payment using a plastic card, the payment for the order is made immediately after its registration by clicking “order”, and further confirmation of the order in the basket “place the order”.

7.9. After completing the order, the Customer will have to enter a personal e-mail address and click “Confirm Order”, after which the system will switch the Customer to the authorization server page, where it will be prompted to enter the plastic card details and initiate its authorization.

7.10. All types of VISA payment cards are accepted for payment, except for Visa Electron. In most cases, the Visa Electron card is not applicable for payment via the Internet, with the exception of cards issued by individual banks. The customer needs to find out about the possibility of paying with a Visa Electron card from the issuing bank of your card.

7.11. To pay with Visa and Master Card, you need to know and enter on the payment gateway page: A) card number; B) Card expiration date, month/year; C) CVV code for Visa cards / CVC code for Master Card: D) the last digits on the signature strip on the back of the card.

7.12. The moment of payment for the Services is the time of transfer of funds to the current account of the Contractor.

7.13. The price of the Agreement (the cost of the Order) cannot be divided into several parts for the purpose of staged payment.

8. TERMS AND REFUND PROCEDURE

8.1. In the event that the quality of services for any reason is inadequate for the Customer, the Contractor grants the Customer the right, within 14 (fourteen) calendar days from the date of the start of the provision of services or the provision of the results of services, to contact the Contractor with an Application for a refund of the paid funds.

8.2. The application for a refund is sent by the Customer to the following address [email protected]. The Customer is responsible for the correctness of the data specified in the Application. The refund request must contain the following information:

• Surname, name, patronymic of the Customer;
• Method, date and amount of payment for the Services;
• The reasons why the Customer believes that the services provided are of inadequate quality;
• Bank details for refund.

8.3. The Contractor returns the paid funds within 30 (thirty) calendar days from the date of receipt of the application. Refunds are made minus the commission of payment systems.

8.4. Any claims, statements sent by the Customer after the end of 14 (fourteen) days from the date of granting access by the Contractor are not considered.

9. LIABILITY AND RESOLUTION OF DISPUTES OF THE PARTIES

9.1. For non-performance or improper performance of their obligations under this Agreement, the parties are liable in accordance with the current legislation of the Republic of Kazakhstan.

9.2. All disputes arising from this Agreement or related to it shall be resolved through negotiations between the Parties.

9.3. If the relevant dispute cannot be resolved through negotiations, it is resolved in court according to the established jurisdiction and cognizance of such a dispute in accordance with the legislation in force in Kazakhstan.

9.4. The Contractor shall not be liable for failure to provide or improper provision of the Services to the Customer, subject to the occurrence of any circumstances that arose through no fault of the Contractor (namely, the occurrence of circumstances that arose through the fault or negligence of the Customer and / or the occurrence of circumstances that arose through the fault or negligence of any third party (any third parties) and / or the occurrence of force majeure circumstances).

10. FORCE MAJOR

10.1. The Parties are released from liability for non-fulfillment or improper fulfillment of obligations under this Agreement, if it arose as a result of force majeure circumstances.

10.2. Force majeure circumstances in this Agreement are any circumstances that have arisen against the will or desire of the Parties and which cannot be foreseen or avoided, including: military operations, public unrest, epidemics, blockade, earthquakes, floods, fires, as well as decisions or instructions of state authorities and administration of the state of which the Customer is a resident, or the state of which the Contractor is a resident, as a result of which the Parties (or one of the Parties) will be subject to additional obligations or additional restrictions and which make it impossible to further complete or partial implementation of the Agreement, as well as other actions or events that exist beyond the will of the Parties.

10.3. If force majeure circumstances continue for more than 3 (three) months in a row, then each of the Parties has the right to refuse further fulfillment of obligations under this Agreement and, in this case, none of the Parties will have the right to reimburse the other Party for possible losses.

11. OTHER TERMS

11.1. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all the rights and powers necessary and sufficient for the conclusion and execution of this Agreement in accordance with its terms.

11.2. Unilateral change of the terms of the concluded Agreement by the Customer or refusal to comply with the terms of the concluded Agreement by the Customer is unacceptable, except as provided for in this Agreement. None of the Parties to this Agreement has the right to transfer its rights and obligations to third parties without the consent of the other Party.

11.3. The Agreement is public and open-ended and is valid until its termination by any of the Parties in the manner prescribed by this Agreement or the current legislation, but in any case, until its final execution by the Parties. The Parties agreed that the term of this Agreement cannot be less than 3 (three) calendar months. This Agreement is considered agreed by the Customer and concluded at the location of the Contractor from the date of acceptance.

12. CONTRACTOR’S DETAILS

Limited Liability Partnership “Publishing House “Tamasha”,

Commercial name «Glow Content «B.VIO» or «B.VIO»,

BIN 001240014693.

Legal address: 050000, Republic of Kazakhstan, Almaty city, Auezovsky district, microdistrict Aksai-3B, house 16, ap. 26.

Actual address: 050000, Republic of Kazakhstan, Almaty city, Auezovsky district, microdistrict Aksai-3B, house 16, ap. 26.

Email: [email protected]

Phone number for clients: +7 708 833 61 78