At Glow Сontent, we operate on a deposit system. If you have funds in your account that have not been disbursed for available orders, you can request a refund at any time. To do so, simply send an email to [email protected] and provide your customer ID, the refund amount, and the credit card or PayPal address used for the order. Please note that it typically takes 5 to 10 business days for the refund to be processed and credited to your account.

We have a 5-day auto-acceptance policy at Glow Сontent. This means that once an order has been submitted to you, you have 5 calendar days (including weekends) to take action. If you do not request revisions within this time, the order will be automatically considered accepted. For instance, if you receive an order on Thursday, it will be auto-accepted on Tuesday. Once an order has been accepted, it is no longer eligible for a refund.

If you are dissatisfied with an order even after the editor’s revisions, you can refuse it. To do so, you must consider the quality level of your original material and the instructions you provided to the editor. If you refuse an order, you will not be charged for it, and you will not receive the copyright to the work. The order will be automatically deleted from your account on our website. If you no longer require the order, please inform us when you refuse it, so we can delete it promptly. Please note that all determinations made by Glow Сontent regarding refusals and refunds are final.

It is the customer’s responsibility to manage and delete their orders. Orders can only be refunded once they have been deleted from the account.